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Uber Eats? seems no-no for me

Just wanted to share my experience of communication with Uber (Eats) support which was a canonical example of the most inefficient and incompetent customer service. August-September: /Uber/ sends me numerous emails suggesting to try Uber Eats October: /me/ Ok, let me try it... /me/ registered, opened the link from the email, trying to place an order Error: "We were unable to verify your device" /me/ asking Uber what's wrong and how to fix the problem /Uber/ ignores my question about the error message, responds with the description how to add payment methods in the app. /me/ asking whether I can place an order without installing the app /Uber/ ignores my question about the app, asks to provide the screenshot /me/ sending the screenshot /Uber/ now describing how to apply the promo code (even though it was already applied) /me/ Explaining that I still have an error message, asking again whether I need to install the app /Uber/ ignores my question, says "looks like ther
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yet another UX fail of UPS: error 81291

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(This might be a minor thing but I spent so much time trying to figure out that I decided to post it, in case someone else will google for this error message.) So, I was trying to create a shipment from the UPS.com website. Everything went more or less smoothly and I was pleased to see a final rate for my shipment, same that I had using their price calculator. I have entered the payment information, received email from PayPal about an order submitted, and... this nasty message on the website: " UPS internal security measures prevent the processing of this shipment. If you believe you have received this message in error, contact UPS at 1-888-851-4901 (UPS: 81291) ". Of course I tried to call that number - it's just an answering machine suggesting to leave your contacts. Long story short: this error occurred simply because I was not logged in! I have no idea why they couldn't say this directly in the error message; what's worse, nobody from their supp
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How UPS cheats their customers with the "Simple Rate"

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UPS has recently introduced their " Simple Rate ", which looks cheaper than their standard rates. When something looks too good - you can guess it probably won't be true. Ok, let's try creating a shipment after logging in. First surprise - if you go through menu Shipping → Create A Shipment (or menu Quick Start → Ship ; both options will lead you to the same page, something like www.ups.com/uis/create ), you will not see any Simple Rate option at all. All you see is the " Packaging Type " dropdown with the following options: Phone support may say that you just need to choose " Other Packaging " - but this will NOT give you a Simple Rate prices! Ok, let's try a different way: go to Quick Start → Quote (or Shipping → Calculate Time & Cost . Both lead to the same page, wwwapps.ups.com/ctc/request ). Here, we need first to fill ① WHERE AND WHEN section, then click Update . Next section, ② ENTER DETAIL TO SHOW COST - here we do
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